Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shop.brandegos.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N***r –
Same as description
О***а –
I thought it would look cheap, but no
M***i –
Nice
R***r –
Excellent thing) took for the new year, MCH satisfied
V***v –
The elastic is not very and smells unpleasant
L***e –
tnx package received
С***о –
good
D***o –
مباسب جدأ كما في الصوره انهو اعجبني جدا
Z***a –
Very beautiful
J***o –
looks amazing irl! I love it. there's an elastic bit round the back for better fit.
M***r –
The chains are close to each other and eventually hang like a nozzle… But on a fat lyahu probably stretches well. Will have to sew so that the stretch was to achieve the width of the chains that on the main photo
A***a –
I loved it.
S***a –
Looks like in the photo, the elastic band holds well, the chains are cheap, of course, but it's more like playing simply. In general, see for yourself, as far as it can be introduced into the wardrobe on a constant basis, but the quality of cheap jewelry, as it is in principle
N***n –
It looks great, but no fasteners
T***n –
Product quality is good, just doesn't fit me too well 🙁 maybe bc I'm short lol
V***v –
Everything is very beautiful, but a chain with a broken snake came in. well, we put it back
And so everything is fine
C***c –
Very fast delivery and it looks like the pics. Very good 🙂
N***r –
bonitos
P***r –
Excellent jewelry gift!
F***f –
jolie je recommande
N***h –
As in the picture
R***i –
All as in the photo
N***n –
Cool piece
K***r –
Garna prikrasa!
J***Q –
I am super happy with my purchase. The purse is beautiful, well made and amazing quality. Am I super impressed and will be purchasing in every color. Shipping was fast.
J***Q –
I am super happy with my purchase. The purse is beautiful, well made and amazing quality. Am I super impressed and will be purchasing in every color. Shipping was fast.
X***s –
Looks exactly like the photo does come a little tangled because…well they are chains…but took less than thirty seconds to separate. If you have larger thighs like me size ten and up in us pants be careful. It did pop when I put it on and thankfully I was able to put the fabric back into the piece holding it but not high hopes of wearing this for hours on end or at all if I’m honest. Can’t say I’m mad! It is a lovely product hopefully they’ll make the band bigger for larger thigh individuals. Shipping was fast too!
N***d –
Nice
G***G –
Same as in the photo and fast shipping
V***s –
muy bonita como en la foto , para piernas delgadas ya que el elástico me apretaba un poco
B***o –
Kinda tight – and my thighs not big
3***r –
Me encanto y me vino súper bien
E***z –
Me encanto el producto.
E***z –
I love the product.
K***e –
The trinket is very pretty, corresponds with the description perfectly. Can be worn as a loose choker too. The only drawback is that it kinda refuses to stay put and requires frequent adjustments when worn on a thigh. The chains also get tangled together quite often, but I suppose it’s unavoidable. All in all, I’m real satisfied with the purchase and can’t wait for the weather to turn less bitingly cold so I can wear it on a thigh again. As to the shipping, it was pretty fast too. The package came earlier than expected as far as I can recall.
S***I –
Identical to the description, I recommend
U***a –
Nice one